House Rules for Apartment Karavanke Holiday Getaway

1. Check-in and Check-out

• Check-in: from 4:00 PM onwards

• Check-out: by 10:00 AM

2. Peace and Quiet

• Please respect the peace and quiet between 10:00 PM and 7:00 AM.

• Loud music and noise are not allowed.

• The rule of peace and quiet also applies to the terrace.

• Guests are responsible for any police visits due to noise disturbances and will bear the costs of any fines.

3. Smoking

• Smoking is not allowed inside the apartment.

• Smoking is only permitted in designated areas outside the apartment.

4. Pets

• Pets are not allowed without prior arrangement.

5. Cleanliness and Order

• Please keep the apartment clean and tidy.

• Dispose of waste in the designated bins.

• Waste separation:

• Cans and plastic should be disposed of in the designated bin.

• Food waste should be separated into a special bin.

• Glass should be disposed of in a separate bin.

• Two bins for mixed waste and plastic/cans are located by the road.

• For food waste, there is a white bin outside, which is labeled and located near the garage by the stairs.

6. Kitchen

• Use kitchen appliances and utensils carefully.

• Wash and put away dishes after use.

7. Damages and Malfunctions

• In case of any damages or malfunctions in the apartment, please notify the host immediately.

8. Security

• Always lock the doors when you leave the apartment.

• Do not leave valuables unattended.

9. Use of Equipment

• Use of equipment and devices in the apartment is at your own risk.

• Please use the equipment in accordance with the instructions.

10. Respecting the Rules

• Guests are required to follow the house rules.

• In case of violation of the house rules, we reserve the right to terminate the stay without a refund.

11. Enjoy Your Stay

• We wish you a pleasant stay at Apartment Karavanke Holiday Getaway!

General Terms and Conditions

www.karavanke-holiday.com

Last updated: 18. 05. 2025

1. Service Provider

Name:  Apartment Karavanke Holiday Getaway
Address:  Hrušica 179, 4276 Hrušica
Phone:  041 694 180
Email:  karavankeholiday@gmail.com
Website: https://karavanke-holiday.com

2. Booking and Payment

• Bookings can be made via the website, email, or phone.

• To confirm a booking, a 30% deposit is required.

• The remaining balance is paid upon arrival (cash, card, or as agreed).

• Card payments are securely processed by Bentral d.o.o. via their online reservation system.

• An invoice will be issued after the stay, unless agreed otherwise.
  
  

3. Guest Self Check-In

• After confirming the booking, the guest will receive a link via email to the Bentral system, where they can complete a self check-in.

• This step is optional – check-in can also be completed in person upon arrival.

4. Cancellations and Changes

• Free cancellation is possible up to 14 days before arrival.

• Cancellations 13–7 days before arrival: 50% of the deposit is charged.

• Cancellations 6 days or less before arrival: the deposit is non-refundable.

• No-shows are charged 100% of the first night.

• Changes to bookings depend on availability and must be agreed in advance.
  
  

5. Check-In and Check-Out

• Check-in: from 15:00 (3 PM)

• Check-out: by 10:00 AM

• Early check-in or late check-out may be available upon request (additional fees may apply).
  
  

6. House Rules

• Smoking is not allowed indoors.
  Pets are not allowed, unless agreed beforehand.

• Guests are responsible for any damage caused by negligence or improper behavior.

• Quiet hours: 22:00 – 07:00.

• Only registered guests may stay at the property.

7. Privacy Policy

• Personal data is used only for:

  • booking management,

  • guest communication,

  • mandatory registration via Bentral.

• Data will not be shared with third parties without consent.

• The website uses cookies to improve functionality and user experience.

• See our [Privacy Policy] for more details.

8. Liability Disclaimer

• The provider is not responsible for personal injury, loss, or theft.

• In case of force majeure (e.g., natural disasters, power outages), the provider is not liable for cancellations or shortened stays.

9. Dispute Resolution

• Disputes will be resolved amicably whenever possible.

• If not, the competent court in [insert location, e.g. Radovljica], Slovenia shall have jurisdiction.

10. Final Provisions

• Terms are effective upon publication on the website.

• The provider reserves the right to amend the terms at any time.

• Guests will be informed of any significant changes before arrival.